Shipping Policy
Welcome to HookahFactory.co! This Shipping Policy explains how orders are processed, packed, and delivered to you so you always know what to expect.
1. Order Processing
Most orders are processed within 1 business day of placement. Orders placed on weekends or holidays will be processed on the next business day.
Once your order ships, you will receive a confirmation email with tracking details so you can follow your package.
2. Shipping Methods & Carriers
We use trusted carriers like USPS, UPS, or DHL depending on your selected shipping option. Shipping times are estimates and may vary based on carrier schedules and local delivery conditions.
3. Shipping Options
- Standard Shipping: Delivered within 3–7 business days*
- Express Shipping: Delivered within 1–3 business days*
*Actual delivery time depends on your location and the shipping method chosen.
4. Free Shipping
We offer free shipping on orders over a certain amount. Please check the offer details at checkout for the current minimum order value for free shipping.
5. Shipping Costs
Shipping costs are calculated at checkout based on your location, order size, and chosen delivery method.
6. Shipping Restrictions
Certain items or destinations may have limitations. If your order cannot be shipped to your address, we will notify you and help arrange alternatives or a cancellation.
7. Lost, Stolen, or Damaged Packages
Once your order is marked as delivered by the carrier, HookahFactory.co is not responsible for lost or stolen packages. If your package arrives damaged, please contact us within 48 hours of delivery with photos so we can assist you.
8. Contact Us
If you have questions about your shipment, feel free to contact us at:
Email: [email protected]