Privacy Policy

Effective Date: 12/22/2025

At HookahFactory.co, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

We may collect personal information from you when you:

Place an order on our website
Create or update an account
Subscribe to our newsletter
Contact our customer support

The types of information we may collect include:

Personal details: Name, email address, phone number
Billing & shipping details: Address and order information
Payment information: Processed securely via third-party payment providers
Technical data: IP address, browser type, pages visited, cookies

2. How We Use Your Information

Your information is used to:

Process and fulfill your orders
Provide customer service and support
Improve our website, products, and user experience
Send promotional emails and updates (only if you opt in)
Prevent fraud and ensure website security

3. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and remember your preferences. You can disable cookies in your browser settings, but some features of the website may not function properly.

4. Third-Party Services

We may share your information with trusted third-party service providers who help us operate our website, process payments, ship orders, and analyze traffic. These providers are obligated to protect your data and use it only for service purposes.

We do not sell or rent your personal information to third parties.

5. Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements.

7. Children’s Privacy

HookahFactory.co does not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected such information, we will take steps to delete it.

8. Your Rights & Choices

You have the right to:

Access or update your personal information
Request deletion of your data
Opt out of marketing communications

To exercise these rights, please contact us at:
Email: [email protected]

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.